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Spokesguard E-Bike Extended Warranty - 12 Months
Spokesguard E-Bike Extended Warranty - 12 Months

Spokesguard E-Bike Extended Warranty - 12 Months

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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!


With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined
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When you purchase this item, you will earn of rewards points to spend on your next purchase from us. You can spend your Rewards balance in-store & online.

Hassle free returns


Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Sale price items will be refunded at the price paid.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at, and send your item to: Spokes Online, 55 High Street, Bagshot, GU19 5AH, United Kingdom.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: Spokes Online, 55 High Street, Bagshot, GU19 5AH, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Spokesguard E-Bike Extended Warranty - 12 Months



Spokes is pleased to announce its partnership with Autoguard Warranties to create a genuine industry first- Spokesgaurd E-bike extended warranty.

The warranty is available for any 2-5 year old Bosch equipped e-bike and covers the electronic system, including the motor, battery, switch and cables.

In a world where finances are tight and the cost to change bikes after 2 years is high, we believe this warranty adds real value and peace of mind to E bike riders that are otherwise still happy with their bikes.

What's covered?

Bosch motor system
Switch (Control unit)
Electrical systems (including cables)
All labour costs

Upon purchasing the product, you will be sent an email requesting some specific information about your bicycle, and will be required to get a diagnostics report performed at your local Bosch service centre, and on receipt of this satisfactory report, we will verify your live Spokesgaurd Warranty. If you are refused cover as a result of the diagnostics report you receive a full refund.

Why a Spokesguard Warranty?
E-bikes are very expensive bits of equipment. The standard warranty provided with a Bosch powered e-bike is for 2 years. After 2 years you are not protected against failures to the motor and electronics. Buying a new e-bike every 2 years is expensive and not an option for many people.

If your bike has a problem after it is 2 years old then repairs are very expensive and bills can easily be between £1,000 and £2,000 including the parts & labour charges.

With a Spokesguard warranty you are covered whatever the electrical failure.
We cover all parts and labour costs.
Repairs can be completed at any Bosch Approved Service Centre.

Why Spokesguard?
Spokesguard is division of Spokes of Bagshot Ltd. An established independent bike retailer. We have partnered with Autoguard Warranties to offer this unique e-bike extended warranty.

Our expertise in the bike trade and Autoguards knowledge of providing award winning extended warranties to motor dealerships combined to develop this great new product, and to offer a great service to the ever growing e-bike community.

If you have any questions on the Spokesguard warranty please let us know on Live Chat or give us a call on 08000 996777

Technical Information

Warranty Terms and Conditions
The Company shall not be liable for any repair requests arising thereby or indirectly caused or contributed by or in consequence of a loss;

  1. (a) Resulting from any modification to the bike or the substitution of components by non-standard components or equipment not approved by the manufacturer of the bike.
    (b) Caused by or arising from
    • (i) Overheating, corrosion or the gradual reduction in operating performance commensurate with the age and mileage covered by the bike.
    • (ii) Negligence, abuse or wilful damage.
    • (iii) The subjecting of the bike to a load greater than that permitted by the manufacturer’s recommendations.
    • (iv) Fire, self-ignition, lightning, earthquake, explosion, frost, storm, tempest, flood, water damage, theft or attempted theft, aircraft or other aerial devices or articles dropped there from or any extreme cause.
    • (v) Any road traffic accident, collision or fire damage; including total loss of bike.(c) Involving components subject to recall or repair or replacement by the manufacturer or attributable to a manufacturer’s design defect.
      (d) Directly or indirectly caused by or arising out of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, riot, civil commotion, strikes, lockout, confiscation or detention by customs or other officials or authorities, malicious intent or vandalism.
  2. Any ancillary components or equipment not listed under the “What is Covered” section.
  3. Any parts, which have not failed but have been reported as requiring replacement during routine servicing and/or repairs or at the time of when a service contract repair is in progress.
  4. Any liability for death, bodily injury or loss of or damage to property other than the covered components or loss of use or any consequential loss of whatsoever nature.
  5. Non-compliance with the conditions relating to the servicing of the bike.
  6. Any faults or defects deemed to have been present at the time of service contract inception.
  7. All contracts are administered and maintained by Autoguard Warranties Limited.
  8. All Claims must be authorised prior to repair.
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